Glossary · 11 pages

Telecalling glossary of dialer, CRM and calling terms, explained simply

Short explanations of the words calling teams use every day, from dialer types to CRM stages, with the official definitions where Indian regulations use the term.

Call connect rateCall connect rate is the share of your dials that a person actually answered: connected calls divided by calls made, written as a percentage.
Call dispositionCall disposition meaning in one line: the label a caller gives each call as it ends, such as Interested, Call back later or Wrong number.
CNAP caller IDCNAP caller ID India is a name display run by the telecom network itself: the name a caller gave in their SIM's KYC form appears on your screen when they ring.
DND and DLTWhat is DND in calling? It is the Do Not Disturb preference a mobile user registers with their operator through 1909 to stop promotional calls and messages, fully or by category.
IVR vs auto dialerIVR vs auto dialer is inbound against outbound: an IVR answers incoming calls with a voice menu and routes them, while an auto dialer places outgoing calls from a list.
Lead sourceLead source meaning: the channel that brought a lead to you, such as a Facebook ad, a website form, IndiaMART, a referral or a walk-in.
Power vs predictive dialerPower dialer vs predictive dialer comes down to one choice: ring one number for each free caller, or ring several numbers ahead of the callers and connect whoever answers.
Types of leadsThe types of leads in sales sort people by how ready they are to buy and how they reached you: cold, warm or hot; inbound or outbound; marketing or sales qualified.
What is a CRM dialerWhat is a CRM dialer? It is calling software joined to a customer database, so the number you ring and the record of that customer are one and the same.
What is a power dialerWhat is a power dialer? It is a dialer that places the next call on a list as soon as the caller finishes the last one, one call at a time per person, with no number typed by hand.
What is CRM in telecallingWhat is CRM in telecalling? It is the record behind every number a telecaller dials: who the person is, what was said, what happened, and when to call next.

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